We strive to ship all orders on the next business day. However, this is not always possible due to the time required to process your payment. Please be assured we will ship your order as soon as possible.
At the time of online purchase, you will receive an email from us confirming your order. You will receive a second email from us when your order has shipped that will contain your order’s tracking information for your records.
Important Note: Should you need to cancel your order, or have any questions or concerns about your order, please email us at firstname.lastname@example.org as soon as possible.
Our HQ is proudly located in Anchorage, Alaska. We ship most packages via USPS First Class Package and/or Priority Mail with tracking, unless another option has been specifically selected, and all packages will be shipped as soon as possible, usually within one business day.
Domestic Shipping: Free shipping on all US orders over $49. Priority Mail is typically 3 day service to most states from Alaska is usually $6-$15 depending on parcel weight and size.
Shipping to Canada: Shipping to Canada varies by carrier, service level and order weight. Shipping to Canada for a 1 lb package typically costs between $10 for USPS First Class International 7-21 day service up to $40 for other faster 1-3 or 3-5 day options. Please note that we cannot guarantee delivery times due to customs processing and that the order recipient is responsible to pay taxes and duties upon import to their country. From our understanding, since our products are made in the U.S.A., a duty may not be charged, but the customer will likely be responsible to pay taxes, either GST, GST & PST, or HST depending on the provice based on the Canadian Dollar value of the product. For more information on duty and tax on imported products please refer to the Canada Border Service Agency, current link as of July 2019:
International Shipping to other Countries: International shipping can be expensive. Estimates range from $35-$60. These rates do not include third party fees (customs duties, VAT fees, import duties, taxes, etc). Shipping via USPS International Priority mail takes 10-20 days to most countries.
Alpine Fit LLC will not release an order for shipment until payment is confirmed. We currently accept the following payment types: PayPal, Visa, MasterCard and American Express. Typically, payments will clear the next business day.
Occasionally, payment processing can take up to 2 business days or more. Please be advised that Alpine Fit LLC has no control over the time required for payments to be processed and cleared. To ensure prompt payment processing, please follow-up directly with PayPal / Visa / MasterCard / Amex regarding your online payment to us.
Taxes and Import Fees
We strongly suggest you to look into VAT duties prior to placing an order. Tracking ends once the package leaves US customs. We cannot make promises as to delivery dates due to customs processing time. Unfortunately, due to experience with package loss we cannot ship via less expensive standard mail internationally.